How long does a bKash or Nagad deposit take to reflect in my account — and what should I do if it's delayed?

Deposits made via bKash or Nagad are typically credited to your Mamubaj account within 5 to 15 minutes. Rocket may take a little longer — usually 10 to 30 minutes. Bank transfers can take 1 to 3 business days. If more than 30 minutes have passed and your funds still haven't arrived, please email support@mamubaj.net or contact us via Live Chat with a screenshot of the transaction and the transaction ID. Most issues are resolved within 2 hours. If a payment fails, your money will be automatically refunded to your mobile wallet within 24 hours.

Which local payment methods can I use to deposit funds at Mamubaj?

Mamubaj supports all major payment methods in Bangladesh. bKash, Nagad, and Rocket are directly integrated for mobile banking — these offer the fastest transaction speeds. Direct bank transfers are also accepted for deposits, with support for Dutch-Bangla, BRAC, Islami Bank, and most other scheduled banks. Withdrawals are available through the same methods. One important note — withdrawals must be made to the same account used for the deposit; no other account number will be accepted.

Mamubaj | Privacy Policy and How We Protect Your Data

Introduction — Why This Policy Exists

Section 01

Mamubaj (mamubaj.net) takes your privacy seriously. When you create an account, play games, or make payments on our platform, certain information is collected. This Privacy Policy gives you a complete picture of how that information is handled.

This page explains what data Mamubaj holds, why we hold it, where it is stored, and what rights you have over it. We want you to be fully confident that your information will never fall into the wrong hands.

In Plain Terms: Mamubaj does not sell, rent, or share your data with advertisers. Your information is used solely to improve your experience and to meet legal obligations.

What Information We Collect

Section 02

Mamubaj only collects information that is genuinely required to provide our services. We do not request or store data that serves no operational purpose.

Information You Provide Directly

Mobile Number Full Name Date of Birth National ID (KYC) Password (Encrypted) Email (Optional)

Automatically Collected Data

IP Address Device Type Browser Information Login Time Gaming History Transaction Records

How We Collect Your Data

At the Time of Registration

When creating an account, you provide your name, mobile number, and date of birth.

Transaction Time

Payment method details at the time of deposits and withdrawals.

While Gaming

Every bet placed — which game, when, and for how much — is recorded in the activity log.

While Browsing

Automatically, via cookies and log files.

How Your Information Is Used

Section 03

Mamubaj uses your data only for specific, defined purposes. Your information will never be used for anything else unless you give consent or the law requires it.

To create your account and verify your identity.
To process deposits, withdrawals, and transactions.
To prevent fraud and money laundering.
To alert you if any security issue is detected on your account.
To improve our services and develop new features.
To fulfil legal obligations and meet regulatory requirements.
To send you relevant promotional offers with your consent.

Important: Mamubaj never sells or transfers your data to advertisers or marketing companies.

Sharing Information with Third Parties

Section 04

Mamubaj does not share your personal data with third parties for commercial purposes. However, limited information may be disclosed in the following circumstances:

Payment Provider: Shared with bKash, Nagad, or your bank solely for the purpose of processing transactions.
Law Enforcement Agencies: When required by a court order or legal obligation.
Game Software Provider: Only the minimum data necessary to operate the platform.
Security Auditor: During platform security reviews conducted with contracted auditors.

All third parties operate under our privacy agreement and are not permitted to use your data for any other purpose.

Security Measures

Section 05

Mamubaj follows the highest industry security standards to protect your data, with dedicated safeguards at every level.

SSL/TLS Encryption: All data between your browser and our servers is protected with 256-bit SSL encryption.
Password Hashing: Your password is never stored in plain text — it is kept only as a bcrypt hash.
Two-Factor Verification: With 2FA enabled, no one can access your account without the OTP — even if they know your password.
Firewall & DDoS Protection: Multi-layer firewalls are active on our servers.
Regular Security Audits: A third-party expert team audits the system every quarter.
Suspicious Login Detection: Instant alerts are sent whenever a login is detected from an unrecognized device or location.

In the Event of a Data Breach: If your data security is ever compromised, Mamubaj will notify all affected users within 72 hours.

Cookie Policy

Section 06

Mamubaj uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type	Purpose	Duration	Type
Session Cookie	Maintaining Login State	Until Browser is Closed	Essential
Security Cookie	CSRF Attack Prevention	Until End of Session	Essential
Preference Cookie	Remembering Language & Settings	1 Year	Essential
Analytics Cookie	Understanding User Behavior	30 Days	Optional

You may disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Your Data Rights

Section 07

Mamubaj believes your data belongs to you. You may exercise the following rights at any time.

Right to Access

You may request to see what information Mamubaj holds about you.

Right to Rectification

You may request corrections to any inaccurate information we hold.

Right to Erasure

After closing your account, you may request that your personal data be deleted.

Right to Data Portability

You may request a downloadable copy of your personal data.

Right to Object

You may object to the use of your data for specific purposes.

Right to Restrict Processing

Under certain circumstances, you may request a temporary pause on the processing of your data.

To exercise your rights: Email us at [email protected]. We will respond within 30 days of receiving your request.

Data Retention Period

Section 08

Mamubaj does not retain any data longer than necessary. All information is stored while your account remains active. After account closure:

Financial transaction records: up to 5 years, as required by law.
KYC Documents: Retained for up to 5 years as required by regulatory authorities.
Gaming logs: 3 years.
Personal information (name, mobile number): deleted within 30 days of receiving your request.
Cookies & log files: 30–90 days.

Minor Protection

Section 09

Mamubaj's services are strictly for users aged 18 and above. We do not knowingly collect any data from minors. Age is verified at registration, and identity documents may be requested in cases of doubt.

If a minor holds an account, parents or guardians may contact us directly — we will immediately close the account and delete all associated data.

Contact & Complaints

Section 10

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to our Data Protection Team.

Email: [email protected]
Response Time: Typically within 24–48 hours.
Rights Request Timeframe: Within 30 days.

This Privacy Policy was last updated in January 2026. If significant changes are made, you will be notified via SMS to your registered mobile number.

Mamubaj Privacy Policy — Your Data, Held in Trust